3.0
Online versus in store
she loved the necklace, however, it was purchased online to compliment (match) her matching bracelet and it did not as the thickness (mm) was not the same (too thin). We ended up going to Macy's (the flagship store you are closing in SF!!) to exchange it. We had a fabulous experience with the Macys customer rep/salesperson. He knew exactly what the issue was and found the correct sized necklace. We were very satisfied and five stars to the physical staff. We decided we would no longer shop online for jewelry. And we will miss our flagship Macys when it closes. It is so festive at this Macys during Christmas time.
12/13/2024
