1.0
Non Existent Color
I ordered this nail polish in Soft, Dusty Pink and received Cupcake. When I called customer service, they could not find this shade listed, although I still see it on the webpage. As a result, I requested a refund. I was told I would have to return the nail polish that was mistakenly sent to me. Unbelievable! First, they send me the wrong color, then they can’t exchange it, and then the icing on the “cupcake” is that they want me to return the one they sent to me in error in order to get a refund. This is the worst encounter I’ve ever had with Macy’s. In a terribly competitive retail world, I would think they would want to keep their customers happy.
10/3/2026
